Privacy Policy

• Account & Order Information — name, email address, phone number, shipping and billing addresses when you create an account or place an order.
• Transaction Details — products purchased, order history, and payment method type. We do not store full card numbers.
• Communications — messages, inquiries, or feedback you send us via email or contact forms.

• Device & Browser Data — IP address, browser type and version, operating system, and device identifiers.
• Usage Data — pages viewed, time spent on pages, referral sources, click patterns, and search queries on our site.
• Cookies & Tracking Technologies — used to enhance your browsing experience and analyze site traffic.

• Order Fulfillment — to process and ship your orders, send tracking updates, and manage delivery confirmations.
• Payment Processing — to facilitate secure transactions via third-party processors.
• Customer Support — to respond to inquiries, resolve issues, and communicate regarding your account or orders.
• Marketing — to send promotional emails and product updates, only with your explicit consent. You may opt out at any time.
• Site Improvement — to analyze usage patterns and improve our website functionality, products, and user experience.
• Security — to detect and prevent fraud, unauthorized access, and other security threats.
• Legal Compliance — to meet applicable legal obligations and regulatory requirements.

IsoPep Sciences does not directly collect or store credit card or debit card numbers. All payment processing is handled by secure, PCI-DSS compliant third-party processors. Only payment method type and the last four digits are retained for order identification and fraud prevention.

We use cookies and similar technologies to operate our website and improve your experience. The table below explains the categories we use.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website functionality.

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers — shipping carriers (UPS, FedEx, USPS), payment processors, email service providers, and analytics platforms that help us operate our business.
• Legal Compliance — when required by law, regulation, legal process, or enforceable government request.
• Business Transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL/TLS encryption on all pages and transactions
• PCI-DSS compliant payment processing through secure third-party providers
• Encryption at rest for sensitive data stored in our systems
• Restricted access — only authorized personnel can access personal data, on a need-to-know basis
• Regular security audits and monitoring to detect and prevent threats

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

• Order & transaction records are retained for up to 7 years to satisfy legal, tax, and accounting obligations.
• Account information is retained for as long as your account remains active. You may request deletion at any time, subject to legal retention requirements.
• Marketing communications data is retained until you opt out or request deletion.
• Website analytics data is retained in aggregated, anonymized form.

Depending on your jurisdiction, you have the following rights over your personal data:

• Access — request a copy of the personal information we hold about you.
• Correction — update or correct inaccurate or incomplete information.
• Deletion — request deletion of your personal data, subject to legal retention requirements.
• Opt Out — unsubscribe from marketing communications at any time.
• Portability — request your data in a commonly used, machine-readable format.
• Non-Discrimination — exercise your rights without receiving different pricing or service.

To exercise any of these rights, contact us at support@isopepsciences.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — what personal information we collect, use, and disclose.
• Right to Delete — request deletion of your personal information.
• Right to Opt Out — opt out of the sale of your personal information. We do not sell personal data.
• Right to Non-Discrimination — receive equal service and pricing regardless of exercising your privacy rights.

Our website and products are not intended for individuals under 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that such data has been collected, we will take steps to delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

For questions or concerns about this Privacy Policy or your personal data, please contact us: